MEMBER POLICY

Keeping your membership active and your account clear.

• Memberships are billed per the plan you choose (monthly, package, or daily pass).
• Payment is due before your membership period begins; access pauses while a payment is outstanding.
• Please keep your contact details up to date so we can reach you about your account.

Reserving and attending your classes.

• Book your spot in advance — classes have limited capacity.
• Cancel at least 4 hours ahead if you can't attend so another member can take the slot.
• Arrive 10 minutes early to change and warm up; late arrivals may be asked to sit out for safety.

How we treat each other on the mat.

• Respect all instructors, training partners, and their instruction.
• Match your intensity to your partner's level and experience.
• No coaching from the sidelines during another instructor's class.

Protecting everyone who trains here.

• Wear a clean gi or rashguard, keep nails trimmed, and no shoes on the mat.
• Cover any cuts and stay home if you're sick or have a contagious skin condition.
• Tap early and often — and release immediately the moment your partner taps.

Extra care for our youngest members.

• A parent or guardian must register and provide consent for members under 16.
• Guardians are welcome to observe from the designated area.
• Children should be picked up promptly after class.

Pausing, cancelling, or refunding your membership.

• Let us know in advance if you need to pause or cancel your membership.
• Drop-in and daily passes are non-refundable once purchased.
• Refund eligibility for longer plans follows our refund policy — ask our team for details.